Education and Training Courses 2008

To support Process / Operations Management for managers, team leaders & first line supervisors including improving quality, productivity, delivery, flexibility and innovation performance

Our Training Philosophy and Approach

The following 8 training courses (indexed to details below) are available. They can be readily tailored to suit individual requirements for in-house workshops.

To discuss your consulting or training needs with one of our independent consultants or trainers please Contact Us.

More Best Practice and Training Links below

Operations Management Course Summaries

OM01 Organising & Engaging the Team (1 Day) (Course Schedules), (Request course details)

Designed for first line supervisors, cell leaders & team members aspiring to these roles, this detailed course will enable you to:

• Organise your team
• Align team goals with the aims of the organisation
• Engage the team in contributing to the goals and performance

Topics covered include:

• Introduction
  • Aims of shop floor control; Core disciplines; Management styles; “Ideacide”
• Organising the people
  • TAKT Time; Team working; Getting help; Prioritising; Changing other people’s priorities; Defensive strategies & countermeasures; Gaining commitment to your problem; Helping each other; Delegating; Eating an elephant: (In small bites); Measuring the delegated outputs
• Engaging the people
  • Improvement Culture / Culture for change; Identifying & removing barriers to change; Culture development process; Motivation; Leadership; Influencing behaviour; Codes of conduct; Success, reward & punishment; Your behaviour; Ownership, Accountability & Empowerment; The black hole; Peer pressure
  • Engagement: attributes of a successful, engaged, self managed team; The problem board; Communication / The team meeting
• Performance Management
  • Performance measurement objectives; Good and bad performance measures / Balanced SCORECARD; Measure of performance design; Reporting & action; Justification and low cost improvement

OM02 Managing and improving individual skills and overall skills levels (Manpower development, Appraisals) (1 Day) (Course Schedules), (Request course details)

Designed for first line supervisors, cell leaders & team members aspiring to these roles, this detailed course promotes the opposite of "tick-in-the-box" appraisals processes, it is designed to improve skills and motivation of the team & will enable you to:

• To understand the principles & practice of maintaining a sufficient pool of available skills

• To create a manpower plan & make it happen

• To conduct an appraisal which leads to personal development in others

• To help team members to develop by creating personal development plans

Topics covered include:

• Introduction
  • Agile cultures, people and organisations; The world class development process; Objectives of the skill management process; Sharing the business vision; Communication: What is it?; The personal development cycle
• Skills Planning
  • The Skills Planning Process; Analysing current skills: The skill matrix; Judging levels of competence; SWOT analysis; Paired comparison / job evaluation; Analysing skill requirements: Rough cut capacity planning; Gap analysis; Target setting; Recognising personal aspirations; The skills development plan; Follow up / Implementation
• Managing Performance & Developing People
  • Talent & talent spotting; Continuous performance monitoring; Appraisal purpose; Appraisals emotions; The emotional transformation curve; Personal motivation for personal change; Fairness; What do you need to know from an interview; Appraisal types; Appraisal focus; Preparing for an appraisal; Interviewing: Body language; Appraiser behaviour; Open & Closed questions; The personal development plan; Training: Fear of failure; Coaching & Helping
• Making Skill Availability Happen
  • Creating the slack for training; Versatility vs. mobility; Making transfers productive; Negotiating a transfer; The generalist vs. the specialist; Absenteeism: Root causes & controlling absence; Fishbone diagrams; Managing the holiday chart; The Culture Implementation Plan

OM03 Organising & Managing the Workplace (Creating effective and efficient workplaces, Visual Control systems, Housekeeping) (1 Day) (Course Schedules), (Request course details)

Designed for first line supervisors, cell leaders & team members aspiring to these roles, this detailed course, following lean & agile principles will enable you to:

• Organise the workplace for effective and efficient work
• Provide simple visual methods of managing the workplace and the work
• To implement and engage in good housekeeping practice

Topics covered include:

• Types of organisation
• Simplifying the workplace and streamlining the flow of work
  • Ergonomics
  • The four methods to make work flow
  • Flowcharting
  • Classification: Segmentation Strategies, Resource Domination Analysis (Runners, Repeaters, Strangers)
• Visual control
  • Types of visual control (30 ways to visually control workplaces)
  • Traffic light control systems
  • “The visual workplace” “Visual control in your environment”
• Housekeeping
  • Involvement
  • 5 S’s: the steps
• Auditing the work place

OM04 Finance for Team Leaders (Understanding Budgets, Product Costs & Financially Justifying Proposals) (1 Day) (Course Schedules), (Request course details)

Designed for first line supervisors, cell leaders & team members aspiring to these roles, as an introduction to financial control, this detailed course will enable you to:

• Understand your budget
• Understand product costing
• Make a financial justification for your proposals

Topics covered include:

• Understanding budgets & management accounts
  • The purpose of costing; Cost objects; Cost granularity (level of detail); Accuracy / direct / indirect costs; Identifying fixed and variable costs; Which cost to worry about (Pareto analysis)
• Product costing
  • Fixed & variable costs; Standard Costs & Actual costs; Manufacturing strategy and the effect on accounting; Cost Elements; Materials Materials; Overheads; Sub contracting; Labour; Fixed Overhead; Variable overhead; The way ERP systems calculate product costs; Cost roll up; Std. vs. actual; The implications for estimating new work
• Make a financial justification for your proposals
  • Costing & justifying your proposal; who gets the money; investment appraisal; cash flow

Other Operations Management Courses

The above courses together with the following courses (follow links) form a comprehensive toolkit for operations management:

D03 Six Steps to Near Perfect Quality

M10 Simple Stock Control

M11 Simple Ways To Maximise Output & Workflow

C04 Continuous Improvement Basic Tools & Techniques

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To discuss your consulting or training needs with one of our independent consultants or trainers please Contact Us.

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© SM Thacker & Associates (Consultancy and Training Specialists)  Original April 2000 Version14 December 2007