Information Systems (IS IT) Training

Education and Training Courses 2009

To support IS / IT and E-commerce Strategy Determination, Software Selection, Implementation, Operations and Software Asset Management.

Our Training Philosophy and Approach

The following 8 training courses are available. They can be readily tailored to suit individual requirements for in-house workshops.

I01 Information Systems / Information Technology Strategy

I02 System Selection & Implementation

I03 Best Practice Computer Operations

I04 E-commerce: "E-nabling" your business

I05 Best Practice Business Systems Analysis & Design

I06 Software Asset Management

D02 Managing Product, Process or Computer Programme and Documentation changes

M16 Enterprise Resources Planning

To discuss your consulting or training needs with one of our independent consultants or trainers please Contact Us.

More Best Practice and Training Links below

IS / IT & e-commerce Course Summaries

I01 Information Systems / Information Technology Strategy (1 day) (Course Schedules), (Request course details)

Designed for directors and managers responsible for information systems and technology, this non-technical course, which is complementary to I02 below, will enable you to answer the following questions:

How to enable your business objectives by using information systems and technologies?
What are the steps?
How do you manage the process?
How do you convert business strategy into systems terms?
How do you create an IS/IT vision/policy statement?
How do you create opportunities using IS/IT?
How do you assess the gap between where you are now and where you need to be?
How do you justify the expenditure?
What are the priorities and are there any quick wins?

I02 System Selection & Implementation (1 day) (Course Schedules), (Request course details)

Designed for directors and managers responsible for information systems and technology, this non-technical course, which is complementary to I01 above, will enable you to answer the following questions:

How do you select software to ensure it solves your problem?
What features do you need?
What technology is appropriate?
What support will you need?
How can IT help to do the job more effectively?
How can IT help to do the job more efficiently?
How do you ensure that it is a business tool and does not belong to the IT section?
How can you get a substantial discount off the purchase price, and identify the hidden costs?
How do you implement software to deliver what you need and get maximum benefit?
Do you change what you do, or do you change the software to do what you do now?
What is best of breed?

I03 Best Practice Computer Operations (1 day) (Course Schedules), (Request course details)

Designed for all levels of personnel with responsibility for IT support and small business managers who wish to ensure the integrity and robustness of their IT support systems, this course in non-technical terms seeks to explain fundamental best practice in the IT support area. It will enable you to answer the following questions:

How do you measure the performance of your IT operations?
How do you reduce the risks associated with data management?
How do you set up your IT procedures to give you high user satisfaction ratings?
How do you stop software bugs, and create largely bug free software?
Why do systems run slowly? (poor response times, long running batch jobs)
How can problems be managed better?
How do you set up an effective help desk?
How do you manage technical changes to software?
How do you develop & manage scarce skills?

I04 E-commerce: "E-nabling" your business (1 day) (Course Schedules), (Request course details)

Designed for business managers (not IT managers) this non-technical course seeks to explain how information technology may benefit your business and will enable you to answer the following questions:

What opportunities and risks does e-commerce present to you?
How do you assess their importance to you?
How do you exploit them?

I05 Best Practice Business Systems Analysis & Design (Foundation Course) (3 Days) (Course Schedules), (Request course details)

Designed for junior business analysts and systems analysts, and other business personnel, who need to translate business requirements into system terms, this detailed foundation course will enable you to answer the following questions:

What are the biggest causes of disappointment in IS / IT investment?
What functions exist in a business and how are they related?
What is the "Development Cycle" and the role of the analyst in it?
What methodologies exist to assist reliable analysis & design?
How do you define the scope and purpose of a development?
How do you define the project's objectives and my terms of reference?
What are the tools and techniques of systems analysis and how do you use them?
How should you document your work so that users and programmers will understand it?
How do ensure that you consider the options and anticipate the problems?
How do you implement the system?
How do you ensure that users really understand how to operate the system?

I06 Software Asset Management (2 Days) (Course Schedules), (Request course details)

Designed for managers responsible for software systems, this non-technical course, which is complementary to I03 above, is designed to illustrate best practices in software management, create a development checklist for your installation and will enable you to answer the following questions:

What culture is needed for software management?
What support structure is appropriate?
What technical infrastructure is appropriate?
How do you manage and develop scarce skills?
How do you consolidate product knowledge after the software supplier's training course, and construct meaningful test harnesses?
How do you achieve the economies of scale from multi-site working?
How do you manage accounts, and justify your costs?
How do you manage problems?
How do you maintain software to provide high levels of reliability?
What utilities are useful?
How do you construct and manage procedures for:
- Disaster recovery?
- Change control?
- Release change?
- Help Desk?